Refund Policy for Fire & Flour Pizzeria
Last updated: 15 September 2025
At Fire & Flour Pizzeria, we are committed to serving fresh, delicious pizza and sides with reliable service. This Refund Policy explains when and how we issue refunds or replacements for dine-in, pickup, and delivery orders placed through marinavistatide.site or by calling +1 212 555 0199. By placing an order, you agree to the terms below.
1. Eligibility for Refunds or Replacements
- Order Accuracy Issues: If items are missing, incorrect, or not as described, contact us within 2 hours of delivery or pickup. We may offer a replacement, a refund in $, or store credit.
- Food Quality Concerns: If your pizza or sides are undercooked, overcooked, cold, or otherwise unsatisfactory, reach out promptly. For verification, we may ask you to keep the item and packaging available for review or exchange at our location.
- Allergy and Dietary Notes: We do our best to honor special requests; however, cross-contact can occur. If we failed to follow a clearly stated instruction, we will offer a suitable remedy.
2. Delivery and Timing
- Delays: If the order arrives significantly later than the quoted window (typically 30 minutes or more), you may be eligible for a partial refund, delivery fee credit, or replacement.
- Unsuccessful Delivery: If the address provided is incomplete/incorrect or the recipient is unavailable, refunds for food items may not apply; a redelivery fee may be required.
3. Cancellations and Modifications
- Before Preparation: You can cancel or modify your order at no charge if we have not started preparing it.
- After Preparation Begins: If dough has been stretched, toppings added, or the order is in the oven, we may offer partial refunds in $ or store credit to cover unrecoverable costs.
4. Non-Refundable Items and Fees
- Gift cards and promotional vouchers are non-refundable and non-redeemable for cash except where required by law.
- Delivery fees, service charges, and tips are non-refundable once the service is provided.
- Customized event orders and catering deposits may be partially refundable according to the specific agreement.
5. How Refunds Are Issued
- Method: Refunds are processed to the original payment method whenever possible. For cash payments, refunds may be issued in cash or store credit.
- Timing: Please allow 3–10 business days for the refund to appear, depending on your bank or card issuer.
- Scope: Approved refunds cover the item price and applicable taxes; they do not include fees for services already rendered.
6. Orders via Third-Party Platforms
If you placed an order through a third-party delivery platform, their refund terms may apply. In such cases, please submit your request through that platform. We will cooperate with their team to resolve the issue quickly.
7. How to Request a Refund
Contact us as soon as possible with your order details:
- Phone: +1 212 555 0199
- Online: Submit a request through marinavistatide.site
- In person: Visit us at 149 Mulberry Street, Little Italy, New York, 10013, United States
Providing photos and a brief description of the issue helps us review your request promptly.
8. Store Credit
In some cases, we may offer store credit in $ as a faster resolution. Store credit can be used for any eligible menu item, including pizzas, salads, desserts, and lemonades such as juice or lemonade.
9. Governing Law
This policy is governed by the laws of United States and any applicable local regulations in New York. Your statutory rights are not affected.
10. Changes to This Policy
We may update this Refund Policy to reflect changes in our operations or legal requirements. Updates will be posted on marinavistatide.site with a revised “Last updated” date.
If you have questions about this policy or need assistance with an order, please contact Fire & Flour Pizzeria at +1 212 555 0199 or visit marinavistatide.site. We appreciate the opportunity to make things right and thank you for choosing our pizzeria.